Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Reset button not working.

I have a Roku ultra. One have used it a few times.   Indicator light comes on but nothing happens on the tv.  Yes the right input is selected and the remote has batteries.  I can’t even do a factory reset.  I hold the button down and nothing happens.  Tried several times after unplugging    Supposed to take 10 seconds.   I have held it over 90 seconds.  Nothing works.  Should I have stuck with apple?

0 Kudos
Roku Guru

Re: Reset button not working.

Have you tried a different HDMI cable or different TV (brand/model unknown for current TV)?

Otherwise, I suggest return/refund/exchange.

0 Kudos