Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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RettaJ
Newbie

Rebooting after 8 hour power outage have audio, no video

 
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RokuMary-F
Community Moderator
Community Moderator

Re: Rebooting after 8 hour power outage have audio, no video

Hi @RettaJ,

Welcome to the Roku Community!

Are you using a Roku TV or a Roku device?

If you are having an issue with your Roku device screen going black but can still hear the audio, we suggest restarting your Roku player, go to Settings > System > System restart. For Roku TV, try unplugging your TV for 10-15 minutes then plugging it back in.

You may also refer to this link for additional troubleshooting steps: How do I resolve channel playback issues? | Official Roku Support

Let us know how it goes! We're hoping this will work for you.

Many thanks,
Mary

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