Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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AJB2
Level 7

Real America’s Voice Video Freezes, Voice plays.

How about correcting this intermittent an ongoing problem with Video Freezing but yet Audio plays.  This only happens with the Real America’s Voice channel.  All other channels are not an issue.  No problem with the app on my phone, always with the Roku device on Television.  Very frustrating.

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1 REPLY 1
RokuLianna
Roku Employee
Roku Employee

Re: Real America’s Voice Video Freezes, Voice plays.

Hi @AJB2
Thank you for the inquiry!

Have you tried removing the affected channel Real America’s Voice and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

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