Hi, I’m having the same issue with my 3280X - Roku Streaming Stick 4K
serial number X01700EVYXUF
device ID SO8Y418VYXUF
was this ever resolved?
the selection screen is fine and once I go into the app it’s fine but as soon as I play anything the picture goes to the top left corner only but the subtitles remain where they normally would be as well as the scroll bar for pausing and fast forwarding, it does this on every app I have
Thank you for reporting this issue to Roku Community!
Apologies for the inconvenience. We would like to know what went wrong so we can assist you further and fix the issue.
Can you please provide more information about the issue you are experiencing? How long has the issue been occurring? Could you send us a photo/screenshot? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?
As a first step, could you try to restarting your Roku player, go to Settings > System > System restart to see if that resolves the issue you are experiencing.
Please keep us posted and we'll continue assisting you from there.
Does the issue only occur on a specific channel/content or across other channels installed on your Roku device?
If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
Not helpful at all. Every app I’ve tried is doin this and on 2 different Roku’s on 2 different TV’s. Restart the devices or changing display type away from 720p and back will fix it for that viewing session but the next time I turn on the tv it will happen again. It happens every time. Very annoying and I’m pretty close to returning these pieces of junk.
Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.