Solving playback issues

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Community Moderator
Community Moderator

Re: The Roku Channel (on firestick) playback errors

Hi @SG3588,

Welcome to the Roku Community!

We're sorry for any inconvenience this may have caused with The Roku Channel. Also, we appreciate the troubleshooting steps you have taken to resolve the issue. We would like to know how to identify and resolve any playback issues. May we ask when you started seeing the issue? Are you being prompted with an error message? In addition, are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem?

However, did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove restart re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings System > Power. (If you do not see a Power submenu, skip to the next step.) > System restart.

You can refer to the Support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support.

Please keep us posted, and we'll continue assisting you from there.

All the best,


Jecheal R.
Roku Community Moderator
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