Solving playback issues

[FrustratedUser4]

4 years later and they haven't fixed a **bleep** thing. I have to reset the display nearly every morning because it thinks I want Dolby, when ive NEVER selected it, ever.

[RokuMary-F]

Hi @FrustratedUser4,

Welcome to the Roku Community!

We apologize for the inconvenience this has caused, but not to worry I will do my best to assist you.

Can you please provide us with more specific information about the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device? Are you using a Roku player or Roku TV? Could you send us a photo or a screenshot? How long has the issue been occurring?

With more information, we will be able to assist you further.

Best regards,
Mary

[Dougnlis]

I have the same problem.  I set the roku ultra to 4k and every time I turn off the projector Roku thinks it knows best and resets itself to Auto.  Very annoying that I have to make that selection every day or multiple times per day.