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peg2
Newbie
‎10-23-2022 07:00 AM

Re: Roku logo appears then screen goes blank

I use voice and it goes to roku or tubi whatever I ask for and it goes blank. If it is on the channel I ask for it is blank and I ask for the title of a program it opens. But when I leave the program it goes blank again. 

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RokuMary-F
Community Moderator
Community Moderator
‎10-24-2022 09:17 AM

Re: Roku logo appears then screen goes blank

Hi @peg2,

Welcome to the Roku Community!

I'd be happy to look closely to see how we can help get you up and running.
Here are a few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken to resolve the issue?
5. Have you tried restarting your Roku player, go Settings > System > Power > System restart > Restart and unplug your TV for 10-15 minutes then plug it back in to resolve the issue
With more information, we will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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