Solving playback issues

[punkfish64]

Good day. I'm having the same issues - with 3 movies that I'm aware of (as they were the 1st movies I attempted to watch today, I initially thought I had a prob with all movies. However, I've since tried 3 others, plus a tv show, which all started to download w/o issue).

The 3 movies are: Hellraisers 1 and 11; Heathers (perhaps Roku has a prob with movies beginning with the letter H? :)) My info is as follows (in Canada, btw):

- 40" Hisense Roku TV (8216 x); Hisense model - 40H4+;

- Serial no.: YK00V2917629; Device ID: R4N11V917629;

- Software version: 10.0.0 build 4213-90;

Roku Channel version 4.2.3

Assistance would be appreciated... thanx

Paul

[renojim]

@punkfish64, I've seen this issue with Hellraiser come up a few times and the common denominator always seems to be Canada.  Maybe @RokuDanny-R can verify whether or not it's available there.

[RokuMary-F]

Hi @punkfish64,

Thank you for reporting this issue to Roku Community.

I have already escalated this issue to the appropriate team and the Roku channel team has been investigating this issue closely. Once they provide me with an update, I'll be sure to let the Community know.

We appreciate your patience for the time being! 

Regards,
Mary