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Solving playback issues

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Jmire05
Newbie
‎02-01-2023 07:35 PM

Re: Peacock channel keeps crashing on my Roku tv. Frustrating.

I just signed up for Peacock and in 30 minutes it went off 5 times.  This is ridiculous and frustrating.  Why are we paying for this if we can’t watch it?  THEY NEED TO FIX THE PROBLEM…….

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RokuLianna
Retired Moderator
‎02-02-2023 08:01 AM

Re: Peacock channel keeps crashing on my Roku tv. Frustrating.

Hi @Jmire05

Welcome to the Roku Community!

Does the issue only occur on the Peacock channel or across other channels installed on your Roku device?

Have you tried removing the affected channel Peacock and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

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