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ToniBarler
Level 7
‎02-16-2023 10:30 PM

Re: Netflix black screen o have the exact same problem just bought a roku 4kt for older tv with hdmi

I have unplugged the tv for 10 min, I’ve factory reset my tv, I’ve uninstalled Netflix and reinstalled it still no luck. 

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RokuKarla
Roku Employee
Roku Employee
‎02-17-2023 05:29 PM

Re: Netflix black screen o have the exact same problem just bought a roku 4kt for older tv with hdmi

Hello @ToniBarler

Thanks for posting in the Roku Community!

Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How to resolve a channel playback issue 

Let us know if this works for you!


Best regards,
Karla

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