Solving playback issues

[Twwaugh]

Have been having constant issues with the Hoopla app crashing.  Their support has been no help. Rebooting the Roku, Uninstalling, reinstalling, nothing works. Only option is to stream from a laptop using a web browser.

[RokuMary-F]

Hi @Twwaugh,

Thanks for reaching out regarding the playback issue you are experiencing.

Does the issue only occur on the Hoopla channel or all channels on your Roku device? 

Please try to remove the channel again, update the Roku device by going to Settings > System > System update > Check now, restart your Roku device, and add back the channel.

Please try doing this and see if it helps with what you're experiencing.

Regards,

Mary

[denhow]

I just did a manual check for updates on my Roku today and Hoopla received an update. You might want to try the same thing. The newer version might solve your problem. No guarantees, of course.

[Froide]

Same problem; it started today on Roku3. I uninstalled/reinstalled the app, checked for Hoopla app and for Roku system updates (there were none in either instance), turned off the Roku and TV for 90 seconds. The problem is not resolved.

All of my other Roku apps are working properly, and Hoopla works fine on my phone and laptop, so the problem definitely lies with the Hoopla Roku app.

[RokuMary-F]

Hi @Froide,

Thanks for letting us know all that you've done with the Hoopla playback issue .

When removing a channel, please make sure to restart your Roku device before adding the channel back again, specifically in that order. However, if removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
We appreciate your patience with this matter!

Regards,

Mary