Solving playback issues

[riddlegrad]

I have the issue with CBS local channel in South FL on Roku Model 4620X, it only happens in the  early afternoon and into the night. Frustrating that I have to go to the Over the Air Channel to watch.

[RokuMary-F]

Hi @riddlegrad,

Thanks for posting in the Roku Community!

Please be noted that if you occasionally see poor video quality or rebuffering, it may be due to temporary network congestion.

There are a couple of things you can try to resolve this issue.

• Check to see whether your ISP (e.g., Comcast, AT&T, Spectrum) is currently experiencing issues.
• Reduce usage of other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices.
• If your Roku device is connected to a cellular network connection, you may see fluctuations in streaming quality. Connect to your home network if possible.
• If you experience poor video quality video or rebuffering on a regular basis across multiple streaming channels:
  • It may be due to a slow network caused by a poor wireless signal, issues with your router, or the quality of your internet service. Review the tips for improving the wireless connection to your Roku device.
  • Check that your internet package provides speeds fast enough for streaming audio and video.
• If you continue to see poor video quality or rebuffering, restart your Roku device using the steps provided earlier in this article.

Keep us posted from there if you need additional help.

Best regards,
Mary