Solving playback issues

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Streaming Star

Re: CBS All Access - Streaming Buffering Failures

I have the issue with CBS local channel in South FL on Roku Model 4620X, it only happens in the  early afternoon and into the night. Frustrating that I have to go to the Over the Air Channel to watch.

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Community Moderator
Community Moderator

Re: CBS All Access - Streaming Buffering Failures

Hi @riddlegrad,

Thanks for posting in the Roku Community!

Please be noted that if you occasionally see poor video quality or rebuffering, it may be due to temporary network congestion.

There are a couple of things you can try to resolve this issue.

  • Check to see whether your ISP (e.g., Comcast, AT&T, Spectrum) is currently experiencing issues.
  • Reduce usage of other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices.
  • If your Roku device is connected to a cellular network connection, you may see fluctuations in streaming quality. Connect to your home network if possible.
  • If you experience poor video quality video or rebuffering on a regular basis across multiple streaming channels:
  • If you continue to see poor video quality or rebuffering, restart your Roku device using the steps provided earlier in this article.

Keep us posted from there if you need additional help.

Best regards,

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