Solving playback issues

[bmayrand]

Hello, I just purchased a Roku Ultra a few days ago and I'm having the same issue. I'm using the devise with a five year old 80" Sharp tv.  I have the Roku unit pugged into one of the HDMI input on my Yamaha AVR. Turns the tv on early in the morning and sometimes randomly during the day.

[pcdoc1]

What setting to change to prevent the Roku device from automatically turning on the TV. Turn off at night and sometime in the wee hours of the morning the TV turns back on. New streaming device, I didn't have this issue before installing the Roku.

[RokuDanny-R]

@bmayrand @pcdoc1 

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[bmayrand]

Model 4800WR Roku Ultra

Serial number: X010001J6MCO

[RokuDanny-R]

@bmayrand

Thanks for the follow up and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[nute923]

Hi Danny, I'm having the same problems as all of the above. Can you pls forward my info to support?

Thanks!

model 4800X - Roku Ultra

sn X01000KG6URW

[RokuDanny-R]

@nute923

Thanks for the post and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[ovrturndapplcar]

Same thing here Samsung 2017 65" w Roku ultra.  Turns on randomly throughout the day, night.

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

If you are still experiencing an issue with your Roku device turning on your TV, please feel free to create a new thread or search the Community for an already existing thread.

We will be closing this thread as it was originally created for an older OS.

Thanks,
Danny