We bought my mom a roku for her birthday and it does not work. The thumbnails will load, the sound will play, but the picture does not come through. This is across all apps, Netflix, prime, Hulu, mtv, espn, nbc, literally every single one. The one I bought for myself works fine. I know how to set them up and activate everything. With hers, I’ve restarted it. I’ve updated it. I’ve unplugged it. I’ve reconnected it to the internet. I’ve done everything. So with no customer service am I just completely SOL? We got scammed out of $25 dollars and that’s it? I hate roku.