All of my channels are working except for prime. I can log into it but when I click on any show or movie it just constantly loads. I’ve contacted Amazon and have resorted all troubleshooting methods so they told me to reach out to ROKU. Has anyone had this issue where prime won’t play videos even after uninstalling and reinstalling, resetting and updating and all that good stuff
That rules out OS 10.0 as being a factor. That's been rolling out recently, and any unusual issue that starts should consider whether or not the new OS would be a factor. You are running 9.4, so that rules 10.0 out.
I have that same model Roku, running the same OS, and I've had no issues with Amazon. So, whatever is going on isn't a universal issue.
I'm kind of at a loss at the moment, but will ponder. Others may have some suggestions that might help. Thanks for providing the info; that has helped with troubleshooting.
DBDukes Roku Community Streaming Expert Note: I am not a Roku employee.
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