Solving playback issues

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Retiree
Newbie

Pluto TV freezes more and more; Roku resets itself after the issue occurs on this app

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I have a ROKU tv that is only 2yrs old and I am also having the exact same issues. I just started using this app in the last 2weeks. 

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Pluto TV freezes more and more; Roku resets itself after the issue occurs on this app

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Hi @Retiree,

Thanks for letting us know about this issue.

Kindly try to perform the correct sequence to reboot this channel by removing the channel, restarting the device [Settings > System > Power (skip if option unavailable) > Restart], and adding the channel. You can also try to check for the channel's update by clicking the star button on your remote.

Please let us know if the issue is persistent so we can continue assisting.

Regards,
Janadee

Nadee K.
Roku Community Moderator

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Pluto TV freezes more and more; Roku resets itself after the issue occurs on this app

Jump to solution

Hi @Retiree,

Thanks for letting us know about this issue.

Kindly try to perform the correct sequence to reboot this channel by removing the channel, restarting the device [Settings > System > Power (skip if option unavailable) > Restart], and adding the channel. You can also try to check for the channel's update by clicking the star button on your remote.

Please let us know if the issue is persistent so we can continue assisting.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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