Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Gwhee
Reel Rookie

Player restarts unexpectedly

Roku Express 4k+ will restart while watching programming on various apps. The program simply stops and the startup screen (jumping letters R O K U) appear followed by the homescreen. I do not lose any of my settings. This has just started within the last week and has occurred 3 times. The player is still under warranty but I would prefer to resolve the issue without resorting to warranty claim.

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4 REPLIES 4
Streamer317
Roku Guru

Re: Player restarts unexpectedly

First thing first are you using the supplied A/C power wall adapter or are you using the USB power on toot TV. Any error codes. If you are using your TVs USB power then please try plugging it into a wall outlet 

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Gwhee
Reel Rookie

Re: Player restarts unexpectedly

I have been using tv power without issue since purchase, bit I will try a wall outlet. Thx for the suggestion.

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Streamer317
Roku Guru

Re: Player restarts unexpectedly

@Gwhee  The instructions that came with your Roku specifically said use AC power for best performance 

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AvsGunnar
Community Streaming Expert

Re: Player restarts unexpectedly

@Gwhee 

If switching to outlet power does not fix issue, can you verify what your Roku OS build is. (Settings/System/About)

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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