Solving playback issues

[Kagregory]

Mine too. Did you ever find a solution?

[RokuTakashi]

Hi, @Kagregory 

Thanks for posting, and welcome to the Roku Community.

We understand that you are having the same issue with the Peacock channel as reported by other users in this thread. For this matter, we'd like to collect further information for our team to investigate on the issue. Kindly provide us with the information below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

In the meantime, you can follow the troubleshooting steps to resolve the issue in this support article at How to resolve a channel playback issue | Official Roku Support

We hope for your response regarding this matter.

Best wishes,
Kash

[Robin11]

I'm paying  for premium  not getting it ... getting charged  for it ...big problem 

[alicebc3]

Robon11,

I contacted Roku customer service and requested a refund. I got my $7.99 refunded.

Alice

[okayokay]

once I deleted the app, I cannot now get it back! this is frustrating! Your fixes do NOT fix it

[okayokay]

I cannot even download the app again! this is horrid! 

[MJG55]

Issue has not been solved. Performed all instructions.  Says we have subscription, but issues loading.

[RokuTakashi]

Hi, Community users.

Thanks for keeping us posted in this thread.

We'd like to acquire the requested details below so we can forward this issue to the appropriate team for further investigation. Kindly provide the information that follows:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

Your response will be helpful so that this issue will be addressed.

Best wishes,
Kash

[mneeds]

I am having the exact same problem with the peacock app on Roku.  The app will not launch on Roku but it launches right away on my other devices.  My internet strength says it's excellent.  I reset the cache and followed all of your directions and my system is up to date and it is still not working.  I've unplugged the roku devices for over 30 minutes and still nothing is helping.  Very frustrating to say the least.  The only reason I got Roku is because of the peacock programs.

[RokuTakashi]

Hi, @mneeds 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with the Peacock Channel, and we're here to help. To resolve this issue, we would recommend performing the steps below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists, our team would like to gather more details for us to review this matter further. Please provide the information below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

Please keep us posted on what you find out.

Best wishes,
Kash