Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Darcybeth13
Level 7

Passionflix App Not Working

I have reinstalled the Passionflix app several times and it continues to state Error video not found,  and then it immediately kicks me out. Has anyone else experienced this?

5 REPLIES 5
MackBeth
Level 7

Re: Passionflix App Not Working

I have been experiencing this since at least yesterday, but vaguely remember it happening late Thursday night. I can't even reinstall on my roku because it doesn't give me the option to delete the channel. I'm glad it's not just me, though. 

Fletchie
Level 7

Re: Passionflix App Not Working

Having same issue!

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renojim
Community Streaming Expert

Re: Passionflix App Not Working

Has anyone contacted Passionflix?

https://passionflix-support.maginepro.com/support/home

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Sassylassy4d
Level 7

Re: Passionflix App Not Working

Passionflix email response said they are aware of the issue on Roku devices and are working on it but there is no ETA on restored service 

Natascia
Level 7

Re: Passionflix App Not Working

It started January 12 for me. I stayed up until midnight to get the next episode of “The Secret Life of Amy Bensen”. I tried deleting and reinstalling, logging out and back in. I finally had to just watch it on my phone. I emailed them and they responded quickly explaining they are aware of the situation and will have it resolved soon. It has not been resolved. 

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