4670X - Roku Ultra, YJ00G4408000, KW999G408000, 11.5.0 build 4235-46
Paramount Plus Ver 7.8 build 20221109
Issue Report Tracker ID 00-481-308
Hi, On my Roku, on Paramount Plus, when I try to play S6E1 of the Good wife there is no Audio Speech track. There is audio but it is just background tracks. (steps, music, crowds, birds hitting windows)
If I use the Star Menu/Accessibility & Captions/Audio Track/ 1 of 2English(US), ACC, Stereo, Decscriptive. The Audio is correct, but with Audio Decscriptions.
If I use Star Menu/Accessibility & Captions/Audio Track/ 2 of 2English(US), ACC, Stereo. There is where the problem exists.
Other people have reported this problem, we think it is an issue with how this episode was encoded. I have started to watch S6E2 it works fine. Also previously there was a Free Version of Good Fight S6E1, if you logged out of your Roku Account, and selected "Watch Free Episodes" it is no longer there, but that recording worked just fine, still the 1st Episode, but with the proper audio tracks. I am happy to send a video of the issue.
thanks for your help