RodAtHome
Channel Surfer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-09-2023
09:36 PM
Paramount+ doesn't play any sound
Paramount+ isn't playing any sound at all. All audio is non-existent. I have rebooted my Roku TV multiple times, with no effect. But this only affects Paramount+. Netflix is fine. Amazon Prime is fine. Every other streaming service works. Paramount+ only plays the visual, but that is all.
1 REPLY 1
RokuArvyS
Retired Moderator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2023
10:27 AM
Re: Paramount+ doesn't play any sound
Hi @RodAtHome
Welcome to the Roku Community!
We appreciate your post, and we're sorry to hear about the experience. We'd like to take a closer look to see if there's anything else we can suggest to help. Have you tried to remove your channel, do a system restart, and add it back?
Try the following steps:
- Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
- Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
- Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
Keep us posted on what you find out.
Regards,
Arvy
Marc
Roku Community Moderator
Roku Community Moderator