Solving playback issues

[renojim]

@1McMc, just to make sure, do the steps in this order:

1. Uninstall the app
2. Perform a System restart found under Settings->System->Power
3. Reinstall the app

Simply turning the TV off and on doesn't really accomplish anything.

[Sgrim]

My Paramount + is no longer opening on my TCL Roku tv. When I click on the app it looks as if it will open but only goes back to the app and never opens. I've checked for updates on the app and TV and all is updated. What can I do? Thanks!

[RokuEmmanuel-D]

Thanks for the post, @1McMc and @Sgrim!

We're here to get this sorted out so you can start streaming soon on Paramount Plus! 

Have you also tried doing these steps below?

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

If that doesn't help, no worries; just send your device details here, and we'll look into it!

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (Press the Home button five times, followed by the Back button five times)
• App build version (Highlight the app from the Home Screen and press the Star * Button)

Let us know how things turn out!

Roku Community Team

[Shoe58]

I am having this problem as well. I tried everything you suggested but the app will not open. It opens on my phone and smart TV but when I try yo open it on the roku,  it just goes back to the hone screen

[RokuJharra-Q]

Hey everyone!

Thanks for letting us know that Paramount Plus isn't working on your Roku device/TV! We've passed your issue along to the right team, and they’re looking into it. We'll keep you posted as soon as we hear anything.

In the meantime, if you have any other questions or need help with anything else, just let us know!

Roku Community Team

[laurarogers02]

When i open Paramount Plus it loads for a moment as if it’s going to fully open the app, but then goes back to the Roku home screen.

My connection is fine, other apps work perfectly.

I even deleted and reinstalled Paramount Plus and it is still not working

[Sgrim]

None of the attempts to fix worked. Here are the details:

Device: TCL 75R648
Device ID: S09GY15RY1PX
SN: X00600RRY1PX
Software version: 13. 1.4 Build 1514-AH

We have the service of Paramount + essentials thru Spectrum and we have never had a problem until now. The app with all of our other Roku tv's is working properly.

[RokuJharra-Q]

@laurarogers02 

Thanks for letting us know about the issue with the Paramount+ app on your Roku. I'm here to help!

Give this a try: Remove and Reinstall the app. Often, that can clear up the problem. Restarting your Roku device before adding the app back can also help make sure everything goes smoothly.

We also recommend taking a closer look at the troubleshooting provided by our support page here on how to resolve the channel playback issues.

Let us know how it works out!

Roku Community Team

[RokuRiamie-D]

Hi @Sgrim,

Thanks for your response!

We appreciate you for providing your device details. To help us investigate the issue further please provide us with the following:

• Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We will wait for your update.

Cheers,
Roku Community Team

[Sgrim]

Build: 9.6 20250228

Tracker: Pdx-106-664