Solving playback issues

[RokuRiamie-D]

Thank you for providing your device details @tridoc2020 and @NWViking.

We have forwarded this to our Roku team. Could you please tell us the exact behavior of the issue?

• Does it return to the Roku home screen or just a black screen?
• Does it happen during streaming or right after you launch the app?

This will help us to investigate the issue further. We will wait for your update.

Thanks,
Roku Community Team

[tridoc2020]

So it happens everytime I try and launch the Paramount+ app. It goes to the blue Paramount+ screen for about 1-2 seconds then goes to a black screen for another 1-2 seconds and then goes back to the Roku home screen every time.  This only occurs when trying to launch the Paramount+ app.  It doesn't happen with any other apps on Roku and has only been happening for the past 2 or 3 weeks. Prior to that it was fine.  I am able to launch the Paramount+ app from all my other TVs and devices like iPad, Google Chromecast, Samsung TVs with built in apps.  I haven't been able to stream Paramount+ because the app doesn't load.

[RokuRiamie-D]

Thank you for your response @tridoc2020.

Thank you for providing more details about your issue. We have forwarded it to our Roku team for review. In the meantime, we appreciate your patience as we work to resolve this matter. 

We will update you once we have additional information. Thank you for your cooperation.

Cheers,
Roku Community Team

[venezim]

I am having the exact same issue with Paramount+. Starting the channel shows the logo for a few seconds and then drops back to the home screen.

[Mmcnclm2]

The Paramount Plus app will not play on my Roku.  The app will open then closed.  I un installed the app, restarted Roku, and reinstalled Paramount Plus but it still not working.  It’s been like this for almost a week,

[RokuTakashi]

Hey, @Mmcnclm2 @venezim 

Thanks for posting here in the Roku Community.

I understand the issue you have encountered on the Paramount+ app, and I'd like to gather additional details since our team is currently investigating the issue.

To help us in the investigation, can you provide the details below:

• Roku device model, serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
• Tracker ID (press the Home button 5 times, followed by the Back button 5 times
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

I hope for your response along with the requested details.

Thanks,
The Roku Community Team.

[FiddleGirl]

I'm having the same issue on both my Roku devices. Newest one:

Device model 3821X-Streaming Stick 4K+, serial number X017000U4VR7, device ID S09T419U4VR7, OS version 14.0, build - 12221-CU

Tracker ID - R7-097-820

Channel Build Version - version 9.6, build 20250228

[sstein_22]

I have tried this but it still doesn't work 

[venezim]

TCL model: 65R648

Hardware ID: E102X

Serial number: X00600WYLTXE

Software version: 13.1.4 build 1514-AH

Device ID: S09FY15YLTXE

GC version: 12.6.32

Tracker ID: XE-098-571

Channel version 9.6 build 20250228

[1McMc]

For over a week now the Paramount+ App has not worked on my Roku TV (less than a year old). I have uninstalled, reinstalled, turned TV on, rebooted internet.  Nothing works.  I do this every evening hoping for some magic  It goes to the blue Paramount screen for a moment, then right back to home screen.