Solving playback issues

[RokuEmmanuel-D]

Hi, @Godspeed731.

Thanks for posting here in the Roku Community, @Godspeed731!

We are truly grateful that you have reported this issue to us about the issue you're experiencing with the Paramount Plus app. 

If you're having trouble uploading those images containing all the needed information for the investigation process, here's how to upload them:

To insert an image in a post:

1. Start a new post.
2. Click Insert Image.
3. Choose an image source location.
4. Follow the on-screen instructions

We hope this helps. We're looking forward to your information so we can start adding you to the review process. 

All the best,
Emman

[gjohnson]

Model : 9102R - Roku Streambar
serial number : YL00GA505616
Software Version: 13.1.4 * Build 1512-95
Device ID: 2A127G505616
Network name: gcj000
Ip Address 192.168.4.21
Wireless MAC Address: 84:EA:ED:EA:95:E8

Paramount Plus
APP Version : 9.3.20241107
Device Id: a171aaab-494c-5e74-b372-028df6a914ac
IP Address: 47.143.193.159

ROKU EXPRESS
Model: 3941X2 - Roku Express 4K+
serial number: X02200AJW1EH
Software Version : 14.0
Device ID : S0HAK38JW1EH
Network Name : gcj000
IP Address: 192.168.4.33
WIRELESS MAC Address : D4:E2:2F:D1:64:51

PARAMOUNT PLUS
APP Version : 9.3.20241107
Device Id: a171aaab-494c-5e74-b372-028df6a914ac
IP Address: 47.143.193.159

[RokuEmmanuel-D]

Thanks for sharing this here in the Roku Community, @gjohnson!

We understand that you're experiencing issues streaming the Paramount Plus app on your Roku devices, and we truly appreciate for going the extra mile to supply all the information to foster the investigation. 

In addition, could you also specify what is the exact behavior that you're encountering with the app? A photo or a short video can be helpful in this thorough review. Also, a Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

In the meantime, all the information you provided will be passed along to the relevant team for a closer look. 

Please keep us posted. 

Regards,
Emman

[tylerringo]

I am having the exact same issue. Just a black spinning circle. It is extremely aggravating. 

[RokuEmmanuel-D]

Thanks for reaching out here in the Roku Community, @tylerringo!

Thank you so much for reaching out to us about the issue you're having with Paramount Plus! We’d love to help you out.

Could you please share the information we requested earlier in this thread? This will allow us to pass it along to the right team for further assistance. We appreciate your patience and understanding while we work to resolve the matter. 

Please keep us posted. 

Regards,
Emman

[tylerringo]

Emman 

There is no need to get all of that information from every Roku device that I have. EVERYONE HERE IS EXPERIENCING THE EXACT SAME PROBLEM. It doesn’t matter what there IP address or model number is. IT IS YOUR ROKU SERVICE!!! 

[Carmelmo]

TOTALLY AGREE! It is just stalling for time.

[fdesomma8752]

ID 85-468-254

The last time this worked for me was 11/12/24.

Steps to reproduce:

1. Select profile.  PASS

2. Select icon for the program to watch.  PASS.

3. Select button for "Watch Now."  PASS

4. New screen is black with the exception of a blue outlined circle that spins until the user gives up trying.

[fdesomma8752]

Model: 4802X - Roku Ultra
Serial number: X01000FSY785
Device ID: SODA223SY785
OS: 14.0

Channel build version: 20241107

[Al_S]

That 100% captures the issue!