Solving playback issues

[Skybeater]

Same issue as everyone else. Just the circling bar  

PP+ and also Tablo problems started with rokus new 14.0 version  

Fix your software or your going to lose a lot of customers  

4670x roku ultra

serial yj002s733993

os 14.0

device id kwa072733993

track id 93-469-643

pp+ version 9.3 build 20241107

[RokuEmmanuel-D]

Thanks for reaching out here in the Roku Community, @Skybeater.

We truly appreciate your effort to supply all the needed information for this investigation. Rest assured that we'll work on this, pass this over to the appropriate team, and include your device in the review. 

Thanks for your understanding and cooperation as we navigate this process. 

Many thanks,
Emman

[lukehena]

@RokuEmmanuel-DSEE BELOW

• Roku device model, serial number, device ID, and Software Version
  • 3941X2 - ROKU EXPRESS 4K+
  • SERIAL NUMBER: X02200G2KA5X
  • SW VERSION: 14.0
  • DEVICE ID: S0HAK2D2KA5X
• Tracker ID:
  • 5X-470-539
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
  • VERSION: 9.3.2024110Y
• Photo or a short video of the incident. THE VIDEO IS 155MB AND NOT SURE HOW TO INSERT IT HERE

[RokuEmmanuel-D]

Hi, @lukehena.

Greetings from the Roku Community!

We appreciate your effort to provide all these details. Rest assured that we'll forward this to the appropriate team to keep an eye on this and include your device in the ongoing investigation. 

We are grateful for your support and understanding as we strive to get you all back on streaming. 

All the best,
Emman

[plove509]

Up until a week ago Paramount+ has worked fine.   I have Paramount+ free through Walmart.  With that being said, now it loads, get to choose user, go to programs (example Landman) and you hit episode to play and all I get is the circling blue arrow.  I have contacted service provider for internet, all fine, I have updated my Roku stick and have done the suggestions I saw on this site but nothing works.   Please advise what to do next...

[spbon2010]

I also have Paramount Plus through Walmart had had the same issue. I was just able to fix it. There was some information earlier in this discussion that it could be router issue caused by the router blocking ads. My router is supplied by the internet provider (Fidium). They also have an app (Attune) which I was not familiar with until today. I was able to use the app to prevent ad blocking by the router and now Paramount+ is working again.

[spbon2010]

Thank you. My router is provided by my ISP and I am not tech savvy so it took me a while to figure out how to check for ad blocking. I finally did and that was the issue. Paramount+ is working again!