PBS kids app server error
This is in reference to a thread that was marked solved last November but it was mentioned that if any users needed help to start a new thread.
My pbs kids app says “server error: code 500.” It has said this every time I’ve tried to get on for months now.
Using info from the previous thread I completed the following steps:
- Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
- Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
However I am still having the same problem.
Hi Haley1618,
Welcome to the Roku Community!
Thank you for informing us about the Server Error: Code 500 on your PBS Kids channel. We also appreciate your efforts in troubleshooting the issue. No worries, help is here.
We recommend you try the following:
- Channel update
> Highlight the app
> Press the star (*) button on your Roku remote
> Check for updates - Network connection reset: This will help you to clear the cache.
> Select Settings
> Select System
> Advance System Settings
> Network connection reset
> Reset Connection - If you have another Roku TV or device, try to replicate it if the issue occurs.
If the issue continues, we suggest you try contacting the PBS Kids channel support directly for more assistance.
Thank you for your cooperation.
Cheers,
The Roku Community Team- Channel update
