I am having a similar issue for al apps: all menus, etc. appear onscreen and navigation works fine, but when I click to play a show, there is either sound and no picture or an error message, depending on the app. Oddly, Amazon worked when I tied it an hour ago, and when I checked it just now, it had no picture and no sound. In all cases, closed captioning and other screen messages do show up.
I tried all the things recommended in these threads -- restarting, checking for updates, unplugging everything, changing aspect ratio and other settings, etc. -- but nothing has worked.
I just replaced my wifi network. I contacted TP-Link to see if the bandwidth or security settings could be choking the signal. They said no.
(I have 2 Roku Express, I'm not sure of the exact model -- the problem is happening with both of them)
Our Roku home screen shows up just as it should, The home screen of each streaming service shows up just as it should. When we pick a show, the sound and closed captioning are there just as they should be and, if we fast-forward or rewind we can see the thumbnail images. BUT the picture is not there -- black screen. The problem started after we watched a show (all fine) and at the start of another. Same situation for all streaming services. We have done a system re-start, unplugged and re-plugged the roku and un-plugged and re-plugged the router --- no joy.
I just started having the same issue. Is this a known issue with Roku (maybe something happened during a system update)? Is there a fix coming for this? At this time I can't watch anything on any channel on my Roku. Please let me know what info you need from regarding this. I haven't had my Roku that long so it should be covered under warranty still.
Here’s what I’ve discovered after hours of research. The latest update did something with older TVs. My stick works fine on my new tv and mostly fine on my older tv. My express will not work on older tv, but works just fine on my newer tv. Seems like now if your tv doesn’t have 4k capability, the express won’t work
Yep. We had it happen this morning when trying to play Paramount+. Tried Netflix, one show played and then it stopped. Tried Hulu, same thing happened. Tried all the normal stuff: reset the Roku, uninstall and install the channel, checked HDMI cable and cable hookup, etc. They really need to fix this.