Often times when I wake it up, all the menus and channels will be in a mini format, like shown in the first picture (second picture for reference of it displaying normally/correctly). I think this behavior started after the 11.5 update.
This goes away just fine after a restart, but I don't want to restart my Roku every time I want to use it of course.
Anyone else have this issue or a fix? (or, more likely, I'm guessing I'll just have to wait months till they patch this in an update)
We would be more than happy to investigate the issue for you, but will need more details. Can you please provide us the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -are there any external devices connected in your home setup, or is the Roku Ultra connected directly to the TV -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID) -steps to reproduce the issue you are seeing Once we have this information, we will be able to investigate the issue further.
@noelgoo@ I'm sorry to say that @RokuDanny-R has a long history on these forums of being completely unhelpful. He asks for info that has already been provided, copy/pasted identical posts on different forums, and may well be a terrible ai bot.
It doesn't look like you sent me the requested information in a PM. Please be aware that without all of the needed information, we will be unable to assist you further as the appropriate Roku team will need all of the relevant details to investigate further.