Ordered a Roku 4K Stick, hoping the other Roku I bought was problematic. Unfortunately, the stick did not work. Sorry, folks, not waiting around for them to fix these issues. Just bought a fire stick. Wish the Roku support was actually supportive
Guys this is happening to me also, only since latest 11.5.0 4235-50 update,
This is a definite software issue.
Workaround seems to be to manually select the display type every time after power up.
I only have older Samsung hdmi TV, so tend to use 1080 or 720. Both will work providing I reselect each time I boot, Despite menu showing this already selected. Could it be reverting to auto or 4k in background as manual selection each boot fixes error. If I forget I see the error again. All channels seem to get this not just Netflix or Disney etc
Re: black screen HDCP Error issues on three devices
We have three (different) roku devices in our home. All three of them get the black screen Hdcp error message. Some more often than others. One device gets it several times a day, usually it goes away quickly on its own. One nearly every time it is turned on, usually if you push a channel button it goes away. The last one it happens once or twice a week. All three have had the step by step “unplug everything” treatment several times. Any suggestions before we switch streaming devices?
Got this error message over and over again. Impossible to fix. Finally got rid of it and replaced it with older Express which was working fine in the first place. Not sure why I thought 4K would be better. If the Express stops working, I will revert to an antenna with digital broadcasts...
I keep having this problem with new Roku stick. I’ve had it 6 weeks. I’ve worked with support fir a month. I have a Sony tv. New Roku works for a couple days then I get the black screen. If a reset with Roku I’d be ok but now I can’t get out of it at all. I’ve done all the replugging etc. I don’t know what hdmi to change. I’m using the stick. Why us it only this Roku. My others worked fine. Don’t know what else to try.
I have a 4660X Roku Ultra. It was just forced to update to 11.5.0 build 4235-46. While we had HDCP errors in the past, they went away after we turned off auto adjust display refresh rate. No HDCP errors for many many months.
Well, as soon as we got the download, we started getting the code 20 HDCP error.
Don't you people at ROKU test at all? We don't have a 4k TV, we don't have fast enough internet for 4k where I live.
Please don't give me **bleep** about changing cables. I tried all that during the first round of HDCP errors, spent money on replacement cables to no avail. Powering the TV off and on used to help, rebooting the ROKU does not help. You are aware of the problems this is causing, why are you allowing the rollout to continue?
At this point, my ROKU is a brick, all I can watch is youtube (not youtube TV) from the channels I've tried.
Admit you have a problem and roll back the ROKU update until it is fixed.