Solving playback issues

[RnZ]

-Roku device model
3941x - Roku Express 4K+

-Device ID
S07P2225XANM

-Software OS/version
11.5.0 - build 4225-CR

-Steps to reproduce the issue you are seeing
Turn the TV on access YouTube/YouTube TV/ Netflx. Reboot roku helps until later

-When did you start seeing this issue occur
With the last 2 weeks (after updates)

[Cupid1031]

Model 3941X Roku express 4k+

Serial X0160004R6D1

Software Version 11.5.0 • build 4225-CR

DEVICE ID S07P21D4R6D1 

Will this be fixed?  Suggestions here to date haven't done so.

This product is unusable as it is.

Everything WAS working fine. 

[Pielswheels]

Exactly. Will be returning soon if this can't get resolved. I prefer Roku menu, but if it doesn't work then I'll grab a fire stick 

11.5.0.4225

[RokuDanny-R]

Hi Community users,

If you are experiencing an issue regarding HDCP errors on the most recent OS 11.5 build, can you please provide us the following information:

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-brand and model TV you are using
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing
-were you previously experiencing an HDCP error prior to the OS 11.5 update

Once we have this information, we will be able to investigate the issue further.

Thanks,
Danny

[RokuDanny-R]

@RnZ @Cupid1031

Thanks for the posts.

Can you please provide us with:
-brand and model TV you are using
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-were you previously experiencing an HDCP error prior to the OS 11.5 update

Once we have this information, we will be able to pass it along to the appropriate Roku team.

Thanks,
Danny

[wsasser]

Ok, on the new thread.

This issue started with me in August, I had only had the device for about a month when it started.

Model - 3941X Express 4k (I am not using it for 4k only 720p)

SN - X01600XRK5UT

Device ID - S07P222RK5UT

Software - 11.5.0 build 4225-CR

TV - Vizio M260VA

It occurs on anything I try to watch so all channels/services.

Tracker ID - UT-427-344

It happens all the time, so reproducing it is essentially just trying to watch anything on YouTubeTV or Neflix.  As soon as I try to access the content the error comes on.

Yes, I previously had this issue prior to this update.  Please help, its been several months since I first reported this and the new update hasn't fixed it.

[RokuKariza-D]

Hello @wsasser

Thanks for providing us with your information.

We have forwarded them to the appropriate Roku team investigating this issue. Once we got an update, we'll post it in this thread immediately.

We appreciate your patience and cooperation.

All the best,
Kariza

[jasontramey]

Sam here. Sharp TV and Roku PFA540BT for two coercing speakers. HDCP errors no matter what I try. 

[Cupid1031]

Danny,
No I hadn't had any problems of any kind previously.
Since initial error screen, I haven't had that screen error come up. Only the other audio video issues in everything.
The tracking code thing never heard of that but I'll try to remember if that exact error code screen comes up again. Hope not.
Or does it only occur once? The current problems following the error are the result of?
Vizio d32-hg9 my TV is HDMI hooked to my Roku. But my sound bar is optically connected to my TV. I don't use the Vizio Chromecast at all because it is too problematic. Reason for Roku. Thought if I. To watch anything in the 4 streaming services I pay successfully Roku isn't capable.

[Pielswheels]

Model 3941X Roku Express 4K+

Serial # X01600VFAK1R

Device ID S07P427FAK1R

Software Version 11.5.0

TV: Sharp AQUOS 

Tracker ID 1R-429-290

Issue occurs with any video. Audio works, but not video.