-Roku device model
3941x - Roku Express 4K+
-Device ID
S07P2225XANM
-Software OS/version
11.5.0 - build 4225-CR
-Steps to reproduce the issue you are seeing
Turn the TV on access YouTube/YouTube TV/ Netflx. Reboot roku helps until later
-When did you start seeing this issue occur
With the last 2 weeks (after updates)
Model 3941X Roku express 4k+
Serial X0160004R6D1
Software Version 11.5.0 • build 4225-CR
DEVICE ID S07P21D4R6D1
Will this be fixed? Suggestions here to date haven't done so.
This product is unusable as it is.
Everything WAS working fine.
Exactly. Will be returning soon if this can't get resolved. I prefer Roku menu, but if it doesn't work then I'll grab a fire stick
11.5.0.4225
Hi Community users,
If you are experiencing an issue regarding HDCP errors on the most recent OS 11.5 build, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-brand and model TV you are using
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing
-were you previously experiencing an HDCP error prior to the OS 11.5 update
Once we have this information, we will be able to investigate the issue further.
Thanks,
Danny
Thanks for the posts.
Can you please provide us with:
-brand and model TV you are using
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-were you previously experiencing an HDCP error prior to the OS 11.5 update
Once we have this information, we will be able to pass it along to the appropriate Roku team.
Thanks,
Danny
Ok, on the new thread.
This issue started with me in August, I had only had the device for about a month when it started.
Model - 3941X Express 4k (I am not using it for 4k only 720p)
SN - X01600XRK5UT
Device ID - S07P222RK5UT
Software - 11.5.0 build 4225-CR
TV - Vizio M260VA
It occurs on anything I try to watch so all channels/services.
Tracker ID - UT-427-344
It happens all the time, so reproducing it is essentially just trying to watch anything on YouTubeTV or Neflix. As soon as I try to access the content the error comes on.
Yes, I previously had this issue prior to this update. Please help, its been several months since I first reported this and the new update hasn't fixed it.
Hello @wsasser
Thanks for providing us with your information.
We have forwarded them to the appropriate Roku team investigating this issue. Once we got an update, we'll post it in this thread immediately.
We appreciate your patience and cooperation.
All the best,
Kariza
Sam here. Sharp TV and Roku PFA540BT for two coercing speakers. HDCP errors no matter what I try.
Model 3941X Roku Express 4K+
Serial # X01600VFAK1R
Device ID S07P427FAK1R
Software Version 11.5.0
TV: Sharp AQUOS
Tracker ID 1R-429-290
Issue occurs with any video. Audio works, but not video.