Can you please provide us with your device information that you are experiencing these channel playback issues so we can investigate the issue further:
-Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
Tracker ID: There is no way to get this with the instructions given. As far as I can tell, pressing the Home button five times does nothing but go to the Home screen the first time, with audible tones telling you you're already Home the other four pushes. Also, if that is supposed to work somehow, which "back" button? The rocker button to the left of the center OK button, or the button to the left of the Play/Pause button?
YES! And the picture freezes (everywhere) and the audio keeps playing. 😡
Model 3941X Roku express 4k+
Software Version 11.5.0 • build 4225-CR
DEVICE ID S07P21D4R6D1
It start about 3 days ago ..? I think. It first happened trying to watch a Netflix movie, backed out went back in same, went to another channel paramount plus or plex ? And the picture started freezing while audio keeps going. It became more frequent. Even now in live. I tried the usual gamet of fixes and no change. Today it is every I choose within first few minutes of play. Pretty difficult to use the device. I also switched the HDMI cable from my old plain EXPRESS and did not effect it. I was going to do warranty claim next.
Please FIX asap
Added: I use YouTube mostly. It usable for audio music playing. Lol
Right now a news video on YouTube is working fine.
But the picture music playing in video is freezing still.
DW chanell freezes after ff or pause when resuming play.
Roku live is working fine.
Netflix displayed Hdcp error last night wouldn't play at all. Now it is working properly seems.
Also, paramount+ black screen with audio still playing.
My Roku updated last night to the 11.50 Build 4225-CR. I tested going forward and backward on the stream on SFN TV, Disney+ and HBO Max, and they all worked. It looks like the update fixed the video freezing issue. Thanks! The black screen when starting up Roku has been happening intermittently since the 4206-CR update that caused the freezing issue. This new 4225-CR build may have fixed that. If it happens again I will open a new post only about that.
I have two units also, that were purchased around the same time. When the problem first started on one, the other had not yet updated to the 11.5.0 / build 4206-CR that originally caused the problem. I checked and it is now on 4225-CR. But, the problem hasn't occurred on that unit yet.