Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Noonelikeus
Level 7

Re: [OS 11.5] Audio stops working after long pause

It’s hard to imagine such lamentable responses coming from a Roku employee at all. Perhaps he’s a troll, salivating at how many people he is stringing along?

I’m frankly shocked at the Roku response on this (and the other aforementioned) thread. Danny couldn’t really be less helpful if he tried, and alas I assume is the only Roku employee that ever looks at the thread. 

In my experience even the worse of the worst companies try to sell you a story that they care and are being proactive…the lack of effort and flagrant customer disregard here is mind boggling.

I don’t do Twitter, but if others do, perhaps they could try to bring some awareness to the issue there? I’d fully encourage them to share this thread…perhaps it might bring it to the attention of somebody at Roku who isn’t totally ineffective.

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fatty44
Level 8

Re: [OS 11.5] Audio stops working after long pause

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Pennylanea
Level 8

Re: [OS 11.5] Audio stops working after long pause

This is ROKUs chat site! You think they’d noticed something was wrong right?

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Pennylanea
Level 8

Re: [OS 11.5] Audio stops working after long pause

Roku sent me another roku ultra. Even when I told them I don’t want it. I bought it at Amazon in July so since roku just doesn’t care I appealed to Amazon for help with this issue. Since it was passed the 30 return window they weren’t able to give me a full refund. So I accepted 80% of my money back. Claiming it’s a defective item that roku will not help me with. This is my last post but wish u guys luck. 

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lje4u
Level 8

Re: [OS 11.5] Audio stops working after long pause

An update from my end,

Over the weekend, I followed the instructions posted by @eckertd -- removed YouTube TV, rebooted, and re-added YouTube TV.  I've had several long pauses during football, basketball etc., and so far no sound issues.  Not holding my breath here. I will report back in a few days.

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RokuDanny-R
Roku Employee
Roku Employee

Re: [OS 11.5] Audio stops working after long pause

@fatty44

Thanks for the post.

I have passed along your concerns and details to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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fatty44
Level 8

Re: [OS 11.5] Audio stops working after long pause

@RokuDanny-R 

another one.20230123_224621000_iOS.jpg

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HolliBee
Level 7

Re: [OS 11.5] Audio stops working after long pause

Can I exchange my Roku Ultra for another model that doesnt have this problem? It is less than a year old. Purchased on Amazon. Really tired of it. I tried all the suggested tricks

 

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Pennylanea
Level 8

Re: [OS 11.5] Audio stops working after long pause

Email roku so they know ur problem then file a complaint with BBB if they don’t properly deal with this issue. 

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