Solving playback issues

[JohnCap523]

Interesting response, but responding to my bug post for the latest release would be more helpful.

[Grenick]

What did it break?

[bernieismycat]

I am on 11.5.0 4235-46 and I am experiencing the problems. When I try to update it says I am on the latest version. Is there a way to force the C2 update?

Please note I posted the system info for both of my Ultras in previous posts on this thread.

[JohnCap523]

I started a new thread about it; power off is now screwed up, at least on an Ultra.

[JohnCap523]

Well, I don’t know what is going on. I just checked one of my sticks and it is on 4235-CU which updated the same day is C2 on my Ultra. Maybe theres device-specific updates. The interesting thing was my Ultra updated while I was watching something. It just rebooted which I found odd and then it says finalized update so I checked to see it had just updated.

I had been able to force updates on anything except Roku TVs and one Roku that they had downgraded to 10.5 that then wouldn’t update to 11.5.

[TJR79]

Just a quick update.  I did not have any audio drop issues last night watching MNF on YouTube tv.  I did have a buffering/loading issue at every commercial break, so I just hit fast forward once the buffering stopped to get caught up.

[RokuDanny-R]

Hi Community users,

Please be aware that the appropriate Roku team is investigating the issue. In the meantime, please help us with the additional information provided below that would be helpful for our team to look into this problem.
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-are you connecting any external devices to your home setup
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-what are you seeing on screen? Can you provide a screenshot of the issue or error message
-steps to reproduce the issue you are seeing

Once we have this information, I'll be able to pass it along to our Support team who can investigate further.

Thanks,
Danny

[J1553]

I have the same audio dropout issue described above.  I have roku model 4660x ultra, serial yj00AE040130.  I run the sound through a Yamaha ar685.  It just started dropping out on YouTube Tv only.  Other apps still work..  What is the problem??  

[podzy27]

4660x-Roku Ultra

YJ006H192368

11.5.0 Build 4235-46

CK37D6192368

I'm connected to a Yamaha

RX-A770

[zenmanic]

I am having the exact same frustrating audio issue.

Mod: 4660X - Roku Ultra

ser# YJ006J015123

Device ID: CK38D60151123

software ver.: 11.5.0 build 4235-46

Please fix.