Solving playback issues

[TJR79]

Same audio drop issue when using YouTube TV, which is essentially unwatchable now.  NFL Sunday Ticket app seems fine.  Roku Ultra is connected to a Yamaha RX-A3070 and JVC DLA-X790 projector.  Been using the same setup for years with no issues until the latest software update.  Please fix or roll back to the previous version.

[GoFriars]

Having the exact same issue. The "Surround Sound" turn off workaround did stop audio from cutting out but that's not a fix. Come on Roku, fix what you broke with 11.5

[swuede78]

Hello @Nimfa, in my case the issue seems inherent within Roku since 5.1 is working only with Disney Plus App but not with Netflix and others.

My Roku Ultra is connected to a projector and Sonos Beam.

Can you advise if there is anything I need to do? Roku software is up to date.

[Alacefield]

This worked for me, but I hope it is only a temporary loss of functionality for the YouTube TV app.

[RokuMary-F]

Hi @Plantman80 @MNWildThing,

Thanks for continuing to share what you're observing.

We'll share these details with the appropriate team for further investigation and hope to have a resolution soon. We'll get back to you once an update is available I'll be sure to let the Community know.

We appreciate your patience in the meantime.


Best regards,
Mary

[RokuMary-F]

Hi @storm5guy @bernieismycat @mikeny @Islanderbaw @TJR79,

We appreciate you reaching out to the Roku community and providing information.

I have passed along your information to our Roku engineering team. Please be aware that this issue is still under investigation by the appropriate Roku team. Once more information is available, I'll be sure to update this Community thread.

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime!


Best regards,
Mary

[drlsmca]

Mary

I'm experiencing the identical problem with surround sound drop outs on my Ultra, OS 11.5, while using YouTube TV app.  I am not having audio problems with Prime or Disney+.  

Doug Lawrence

[RokuMary-F]

Hi @drlsmca,

Welcome to the Roku Community!

Kindly provide the required information that I requested from my previous post.

Once we have this information, I'll be able to pass it along to our Support team who can investigate the issue further.


Best regards,
Mary

[JohnCap523]

There’s yet another update that is presumably intended to fix your issue. It broke something else, but hey…. Pick your poison. 11.5.0 4235-C2 is the latest.

[RokuMary-F]

Hi @JohnCap523,

Thanks for the update.

We're glad to know it's working now! If you have any other questions or concerns, please let us know.


Best regards,
Mary