[OS 11.0] Pixelation on picture after updating to latest OS
Hi. Whenever I switch to a different channel, the picture will pixelate and freeze for the first 15 seconds or so, then after that the picture is ok until I switch the channel. I updated to the new 11.0 update today, but still having the same freezing/pixelization issue with the rebooting every 15-30 min or so. I would like to revert back to OS 10 if possible. Thanks.
pixelated issues immediately after updating to 11.0.0. Here is my associated data:
I'm having the same issue as others. Whenever I watch DirectTV Stream, I get pixelation, glitchiness, and fuzziness at the top of the screen. At times, it the video will pause but the audio will continue. It happens when I watch a DVR, regular channel surfing, or nothing at all. When it gets stuck for too long, it restarts and I get the jumping Roku letters.
-It happens only with DirectTV Stream for me. I have updated the channel by pressing the * button and it tells me that it has been updated but I still have the same issues as described. DirectTV Stream: Version 3.28, build 3130102
-tracker ID: 72-127-236
-watch a DVR, regular channel surfing, or just watching TV. It happens on all channels.
Can you please specify the issue you are experiencing? Can you please provide us the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
With more detailed information, we will be able to assist you further.