Re: picture size, I only have a small picture in the corner of my screen
This happens over and over again to me. I sick and despise Roku, they SUCK! Its Nov 2021 and every Friday Roku wont initiate. I have to unplug it and let it rest several times to get it back and this takes hours to get it back. It looks normal through selection of a show... Then picture of the show I want to watch is in the upper left corner on a 65" TV, its absurd! WTF ROKU and you have the worst support and no solution????
Thanks for the post and providing us with your information.
I have passed the information along to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this thread.
In the meantime, can you please provide us with your TV brand and model? Have you tried using another HDMI input on the TV to see if the same issue occurs? For troubleshooting purposes, have you tried connecting the device to another TV to see if you are seeing the same issue?
We would be more than happy to look further into the issue for you.
If you are unable to resolve the issue, can you please provide us the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -TV brand and model -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
Once we have this information, we will be able to investigate further.
Update 10.5 introduced quarter screen playback problem in my 11 month old Roku Ultra Model 4800x. I have software version 10.5.0 build 4208-C2. Connected to older Panasonic TV. Everything worked perfectly until software update about 6 weeks ago. Tried multiple HDMI cables and TV HDMI ports with no change. Problem occurs on all playback channels. Rebooting the Roku restores full screen playback which then works fine until the next day, then I am back to quarter screen playback until I reboot the Roku. Thus latest update didn't solve this playback problem.
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)-TV brand and model ****4800X-ROKU ULTRA/SERIAL NUMBER X01000E7236C/SOFTWARE 10.5.0 BUILD 4208-C2/TV -PANASONIC TC-37LZ85**** -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button) ****OCCURS ON PRIME VIDEO VERSION 12.0 BUILD 2021090212, NETFLIX VERSION 5.2 BUILD 98096432, DISNEY PLUS VERSION 1.17 BUILD 2021120900, PLUTO TV VERSION 5.15 BUILD 4 - I DON'T USE ANY OTHER CHANNELS**** -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) ****6C-511-161 and 6C-511-172*** -steps to reproduce the issue you are seeing ****OCCURS AFTER WATCHING STREAMING ON ROKU AND THEN TURNING OFF TV. WHEN I COME BACK LATER AND TURN TV BACK ON PLAYBACK IS QUARTER SCREEN UNTIL I REBOOT ROKU WHICH RETURNS FULL SCREEN PLAYBACK; WHEN TV IS TURNED BACK ON, I OFTEN HAVE A SOLID PURPLE SCREEN AND HAVE TO PUSH THE ROKU HOME BUTTON TO GET THE CHANNEL MENU***
NOTE THE PROBLEM DID NOT OCCUR PRIOR TO A MONTH OR 6 WEEKS AGO; NOW OCCURS WITH EVERY USE
Neither Sony DVD player nor laptop connected to TV using HDMI experience any quarter screen streaming issues. Switching HDMI cable and TV HDMI port between Roku and Sony DVD player keeps the problem with the Roku. There is no question that the Roku is responsible for the problem.