Solving playback issues

[Timepoor]

Yup, 1 Roku TV and 2 4670x devices got the update today and dead in the water. Some apps open but I can't view any content.

Disaster...

[Thameslink]

Same here. Can’t exit the New Features Screen with my Roku 4200x… I can’t access any of my channels to stream… so frigging frustrating!

DO SOMETHING ROKU!!!

[BCam]

I'm having the same problem with my TCL Roku TV since the update.  Unfortunately I don't have a Roku box to reboot.  In the meantime, my Android Phone works.  I tried "forgetting" and re-pairing one of my two remotes and it won't re-pair.  My other remote is still paired and sometimes will work with multiple button presses.

It seems like this is a bug in release 10.5 and hopefully they will fix it.

[BCam]

Voila!  I went through a re-start function on my TCL Roku TV and both remotes are now working.  I hope this helps someone else.

[soflakate]

Same thing happened to me tonight. I tried disconnecting the Roku device, removing and reinstalling the batteries, nothing worked. Then I sort of jiggled the Roku device without actually removing it and we're back.

I was puzzled by this, since I hadn't touched the TV when this happened. But now I recall it has happened before. Maybe I need to give some slack to the Roku cable. Could be it's being slowly pulled out of its port.

[charlesadamek]

@soflakate

Thanks for the suggestion. Sadly, did not work for me but glad it solved your issue.

I gave up and got a new remote. It worked like a charm first time I put batteries in. Frustrated that I could not make the old one work, but I had wasted altogether too much time trying to get it to function.

Has anyone actually been able to contact Roku or heard from them regarding the issue? i suspect it is a problem with older hardware and they did not do a good job making the new OS 10.5 compatible with older units. 

[markmarkmark]

Same problem.  Nothing to do but reboot the device.  I hope Roku fixes this!

[Photografs]

From photografs: Screen still frozen. 

[stshenry]

Same here. Knowledgeable son-in-law advised trying to re-boot; then re-pair remote; neither worked. Then he advised getting Roku Mobile app on my i-phone and that worked, i-phone becomes the Roku remote

[Xjonx]

Dear Roku,

Frozen and unresponsive version note videos and screens? Power cycling? Reboot multiple times? This is ridiculous.

Next time there is an update, please leave me OUT!