Solving playback issues

[Javier4]

@RokuDanny-R I’m having a similar issue where even with the new update 10.5.0 build 4208 everytime I start my device I have to restart it to get a picture I tried changing the screen settings. This was an issue with my old device and now is an issue with my new one.

[Javier4]

upon start up after being off for multiple hrs channels do not load visual content when selected. Everything seems normal until viewing content is chosen. Does not occur in one specific channel occurs across the board. Issue has occurred only after 10.5.0 update worked fine otherwise 

3941X - Roku Express 4K+ 

Serial # X01600NJ4NX
Device ID SO7PZIBJANXS
Software 10,5.0 • bulld 4208-CR

[RokuDanny-R]

@Javier4 

Thanks for the post.

Please be aware that the newest Roku OS 10.5 has added a new Power item in Settings > System menu for some Roku models. If you have this Power item, under Auto power savings see if deactivating After 20 minutes of no interaction fixes the problem.

If you are still unable to resolve the issue, can you please specify the issue you are experiencing? Can you provide us with the following information:
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-exact steps to reproduce the issue you are seeing

With more detailed information, we will be able to assist you futher.

Thanks,
Danny

[Javier4]

None of the solutions you have provided or any of the help you’ve offered has helped. Is there a way I can roll back my update. I don’t want this version of software. it ruined an enjoyable experience