Solving playback issues

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Channel Surfer

Re: ONLY Disney Plus not playing on Roku


IMG_6742.jpgSays "An unexpected problem(but not server timeout or HTTP error has been detected)

This only pops of for Disney Plus, all other applications work fine. Used to work just fine, all of a sudden just stopped one day a few weeks ago.

Roku Serial #: YH00GJ825342

Roku Software Version: 10.5.0 build 4208-91

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Retired Moderator

Re: ONLY Disney Plus not playing on Roku


Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

Does this clear up the issue you are seeing? Please keep us posted what you find out.


Danny R.
Roku Community Moderator
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