Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Tfrye763
Level 7

Nothing working right on

Until this morning everything worked correctly now nothing is. I have a roku tv and the streaming device on two others. I have canceled everything except the roku account and reset everything. No number or help anywhere. This is beyond frustrating!

1 REPLY 1
RokuMary-F
Roku Employee
Roku Employee

Re: Nothing working right on

Hi @Tfrye763,

Thanks for reaching out to the Roku community!

We would like to know what went wrong so we can assist you further and fix the issue. Can you please clarify the issue you are experiencing? Are you being prompted with an error message? Does the issue only occur on a specific channel or all channels on your Roku device?

With more information, we will be able to assist you further.

 

Best regards,
Mary

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