Solving playback issues

[NVV]

None of my apps play!  I HAVE UPDATED MY ROKU PLAYER ALL MY ACCOUNS ARE IN GOOD STANDING AND NOTHING WORKS!!!  Help!  I have done all steps, restarted the roku player, updated software ect.  Nothing is working.  I can't use any of my apps that I pay for because Roku is not working!  PLEASE FIX!!!!!

[RokuKariza-D]

Hey @NVV

We're here to help!

Please provide us with the following information for further investigation:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

[NVV]

The serial numbers are YG008K695183 and YG005D849709.  It does not happen with a specific channel but all channels I have.  Nothing runs.  Or it takes about 10 mins to load partially and then it buffers frequently.  Amazon Prime for example or Discovery plus.  This has happened the past 3 days and now I can't use my TV apps, it's useless.  I have restarted and did the software updates but nothing.

[Xmam]

Same issue here. Updated as well. And accounts are paid. Will not work even after restarting. This is BS, hasn’t been working well for weeks! 

[Lbossert]

Same issue here. Extremely frustrating, apps take very long to load or they dont load at all. How can this be resolved? 

[Lbossert]

This issue started on 11/17/21

[NVV]

My roku players won't even connect to my internet anymore! I've restarted my modem and continue to do the same for the boxes even tried factory reset...... nothing! What garbage! My tablets work just fine with my apps but not the roku boxe.  

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

Please provide the information that @RokuKariza-D has requested in her last post and we will be able to assist you further.

Thanks,
Danny

[NVV]

Please close the forum.  I have disconnected both Roku streamers because they do not work and I have gone with Xfinity flex boxes that have real IT support if something goes wrong.  Thank you. 

[AvsGunnar]

@NVV 

Xfinity customers will need to change their Mode setting in their router under the 2.4ghz settings to reflect b/g/n.  Currently, any Xfinity router configured with Mode g/n settings need to be changed to b/g/n and should solve issue for those having problems with Roku operating on the 2.4ghz band.  This fix is reported repeatedly throughout this forum and appears to be the result of a firmware upgrade/update made to Xfinity routers beginning in late September.  Does not matter if using Roku OS 10.0 or OS 10.5. (this appears to be an Xfinity issue, not Roku issue).

To make these changes...

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

and

https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Express-not-connecting-to-Xfin...   (images attached and instructions)