Solving playback issues

[GennKelly]

I have a chromebook connected to my Roku TV via a HDMI cable.  I have the tv set to "computer".  For a year the set up worked perfectly.  Now I'm having issues with sound.  It just won't come through.  I have changed out the HDMI cable, tried different ports and updated both the tv and chromebook.  The sound works on both the chromebook and tv.  For some things I can cast the chromebook to the tv, but for other software programs I can't.  

How can I get the audio set up to consistently work?

[RokuDanny-R]

@GennKelly

Thanks for the post.

We would be more than happy to look into this issue for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny