Solving playback issues

[Rtbolin]

Was watching tv. Sound went off. Tried to turn sound up it shows that headphones are in use. No I did not plug any head phones in.

I rest the head phone button on back, nothing, unplugged tv, nothing, reset audio/video, nothing. Factory reset nothing. Unplugged tv for 24 hours, still nothing still shows head phones in use, this tv isn't even 6 months old.

I don't know what else to do, and there's no technical support why is that? Brand new tv going in the garbage if I can't get this fixed and I will never buy roku again. 

Sorry for rant any help would be appreciated.

[renojim]

First of all, Roku doesn't make the TVs.  Does your remote have a headphone jack?

Support for "Roku" TVs gets blurry because some issues are Roku's responsibility and some are the manufacturer's responsibility.  In your case it could be a faulty headphone jack in either the TV or remote (if present).  If it's the remote that came with the TV then it's all the responsibility of the TV's manufacturer:

Where can I get support for my Roku TV™? 

[makaiguy]

Do you have the Roku app running on a phone or tablet?  Make sure the remote listening feature is not turned on.

[Rtbolin]

Ok ya it's a hinnesse brand. The head phone jack is on the tv.

[Rtbolin]

No I don't have the app

[renojim]

You should probably contact Hisense an see what they have to say.

Where can I get support for my Roku TV™?