Help

Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Djrangel
Newbie
‎05-15-2021 09:40 PM

No sound on paid premium channels through Roku.

When we log into paid channels purchases through the Roku the sound doesn’t work when watching movies.  It works for commercials and trailers but nothing when trying to watch a movie.  Very weird.  Anyone else have that issue and know how to fix it?

 

0 Kudos
Reply
1 REPLY 1
makaiguy
Community Streaming Expert
‎05-15-2021 11:01 PM

Re: No sound on paid premium channels through Roku.

Did your system recently update to Roku software version 10?  Find out via Settings - System - Update.

Try restarting your Roku, perhaps several times.  Settings - System - System restart, or if a Roku TV Settings - System - Power - System restart.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply