Re: No sound…please see my comment below, I need help asap.
I am having the exact sample problem. Just noticed it today for the first time while watching HBO max. But once no sound, it affected all channels. Tv sound works fine if I unplug roku. The only way I could hear sound was through headphones through the roku app on my phone. Went watch HBO on my other tv which has a different roku ( and a different brand) and the exact same thing happened. They are two different rokus. I ended up factory reserving that one because I got so frustrated, then I got the sound back temporarily, but sure enough, it went away again! So I paired my phone to a Bluetooth speaker and put it next to my tv and had the sound run through my phone again because it was the only way I could hear it. Do you guys have a glitch in your system that needs to be updated? I mean how else could this be happening to two different rokus of mine on the same day, and others are having the same problem? Please help.
If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more detailed information, we will be able to assist you further.