Solving playback issues

[phar]

Audio settings for TV just say TV speakers "on" or "off". Video comes through fine but no audio with either setting. Connected with HDMI and optical cable. Audio fine from 4400662298995510 devices and wireless Roku streaming channels

[RokuDanny-R]

@phar

Thanks for the post.

Can you please specify the issue you are experiencing with no audio? Is this issue happening on specific channels when using your Roku Soundbar or on all channels?

With more information we will be able to assist you further.

Thanks,
Danny

[phar]

when I’m on any channel through the Comcast cable provider, the sound comes from the tv speakers. But when I change over to watching any of the channels on my Roku home, the sound comes from the soundbar

[RokuDanny-R]

@phar

Thanks for the information.

How are you plugging in your Soundbar? Is it connected through HDMI (ARC) or through HDMI and optical cable? If you are not using either of these connections, you will not receive audio playback from your Roku Soundbar when playing content from your TV.

Please keep us posted.

Thanks,
Danny

[phar]

I'm plugged in with HDMI and optical cable.

[RokuDanny-R]

@phar

Thanks for the information.

We would recommend taking a look at the information provided by our Support page here: How do I set up my Roku® Smart Soundbar with my non-Roku TV? to see if you are to resolve your issue.

Please keep us posted.

Thanks,

Danny