Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

No sound from my new roku express

We have had our roku express for a week and guess what there is no sound tryed all the fixes but to no avail I have even tryed the power one where I unplugged the power and the TV for 10 mins just to be sure. Can anyone please tell us what to do about this???? 

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