Solving playback issues

[colossus70]

I recently purchased a Roku Express after owning several previously. I just realized there's no volume mode.When I press * there is Closed Captioning, Audio Track and Accessibility only. No option for the volume mode. I've tried it on all channels including the Roku Channel. I've tried factory resets with no luck. I've also had problems with this Roku randomly pausing a un-pausing on its own.  I think I have a defective firmware. Any suggestions?

[StreamerUser]

You didnt mention your model # or firmware version:  Settings/System/About

https://support.roku.com/article/226802507

What devices support volume modes?

To help determine if your Roku device supports volume modes, you need to know the software version and device model. To find this information, go to the home screen on your Roku device and select Settings > System > About.

• Note: Your Roku device checks for a software update every 24-36 hours or you can manually check for a software update if necessary.

In Roku OS 8.2.2, support for volume modes is available during video playback when Roku wireless speakers are connected to a Roku TV. In Roku OS 9, support is added to the Roku players listed below.

Device Model

Roku Streambar™	9102
Roku Streambar Pro	9101R2
Roku Smart Soundbar	9101
onn.™ • Roku Smart Soundbar	9100
Roku Express	3900
Roku Express+	3910
Roku Streaming Stick®	3800
Roku Streaming Stick+	3810, 3811
Roku Premiere	3920, 4620
Roku Premiere+	3921, 4630
Roku Ultra	4660, 4661, 4662, 4670, 4800
Roku Ultra LT	4662

[colossus70]

Roku Express

Model #3930X

Software version 10.0.0

I bought 2 identical Roku at the same time.  One for me and one for a family member.  Theirs is fine and has Volume mode.  Mine does not. 

[StreamerUser]

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@colossus70 wrote:

Roku Express

Model #3930X

Software version 10.0.0

I bought 2 identical Roku at the same time.  One for me and one for a family member.  Theirs is fine and has Volume mode.  Mine does not. 

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According to the chart in the posted support article and the product specs chart (https://www.roku.com/products/compare) the Express 3930 does not support Volume/Night/Leveling modes.

Your family member may have a different model.