Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Gerpoin
Level 7

Nexflix movies not playing

Can't play any movies. Movies start then goes to Roku home screen

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RokuMary-F
Roku Employee
Roku Employee

Re: Nexflix movies not playing

Hi @Gerpoin,

Welcome to the Roku Community!

We would be happy to see what we can do to help get you back up and running. We recommend starting here to troubleshoot channel issues: Follow these steps in order:

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
  2.  Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
  3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Does this clear up the issue you are seeing? Please keep us posted.


Best regards,
Mary

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