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BB32789
Newbie
‎01-29-2022 02:12 PM

Newly purchased ROKU 4800X Ultra doesn't load channels and then crashes repeatedly

My newly purchased Rokuplayer doesn't load channels (e.g. Spectrum). Sometimes it works, most times it doesn't and the screen turns black. After hitting the home button the device mostly crashes and automatically reboots. Same effect happens with other channels. Connection via Wifi with Good download speed 206 Mbps Signal: Excellent Bandwidth Saver turned off Serial X0100068VR1X Device ID: S02A2198VRIX Software 10.5.0 Build 4208
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RokuDanny-R
Retired Moderator
‎02-01-2022 12:51 PM

Re: Newly purchased ROKU 4800X Ultra doesn't load channels and then crashes repeatedly

@BB32789

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing? Please keep us posted what you find out.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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